Returns and Exchanges

Returns & Exchanges

We hope you love your VEYO pieces. If something isn’t quite right, we offer returns for store credit on eligible items.

Returns

Eligible items may be returned within 14 days of delivery for store credit.

To be eligible for a return, items must be:

  • Unworn and unused

  • Unwashed

  • Free from marks, makeup, fake tan, deodorant, perfume or other signs of wear

  • Returned with all original tags attached

  • Returned in their original condition and packaging

Items that do not meet these conditions may not be accepted.

Store Credit

Approved returns will be issued as VEYO store credit for the value of the returned item.

Store credit can be used towards any future purchase from VEYO.

Original shipping charges are non-refundable.

Exchanges

If you would like a different size or colour, we recommend returning your item for store credit and placing a new order.

This allows you to secure your preferred item as quickly as possible, as stock availability cannot be guaranteed.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

We recommend using a tracked shipping service, as VEYO is not responsible for return parcels that are lost in transit.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item.

Where required by applicable consumer law, you may be entitled to a repair, replacement, refund or other remedy.

Final Sale

Items marked Final Sale cannot be returned for change of mind, exchange or store credit unless required by applicable consumer law.

Contact Us

To request a return, please contact our customer care team within 14 days of receiving your order and include your order number.

Please do not return an item before your return has been approved.